Full Management
Hands-off, end-to-end: marketing, bookings, guest comms, key holding, cleaning, maintenance, statements. Typical commission 15–25%.
15–25% commissionOutsource the 24/7 inbox without losing the bookings. What a guest communications service handles (enquiries, problem-solving, mid-stay issues, post-stay review chasing), what it costs, and what to check. Typically from £30/month per property.
We’re still launching in Cornwall and may not have a local holiday let management agency for you yet. Tell us what you need; your confirmation email says straight away what happens next.
Guest communications is the new middle-ground service — for owners who want to keep marketing and pricing strategy in-house, but don't want to be on the inbox at 9pm Saturday answering 'how does the dishwasher work?'. The service handles enquiry response, booking confirmations, pre-stay information, in-stay issue resolution, and post-stay review chasing — all on your channels, in your name.
Best for:
Typical Cornwall guest communications pricing (2026):
What's typically included:
What's typically NOT included:
Why outsource guest comms? The Airbnb listing-ranking algorithm rewards <1 hour response time; the average self-managing owner achieves 4–8 hours during the working week. Improving response time can translate to 5–15% more bookings for the same property, which usually pays for the service. The harder-to-quantify benefit is the mental load: dropping 30+ messages a week from the personal phone is a real life-quality improvement.
We’re an independent guide, not a letting or management agency. These are the honest options; pick whichever suits you.
Propertymark’s Find an Expert directory lists member letting agents, and PASC UK is the trade body for self-catering holiday lets, with agency members. Neighbours and local property offices are good sources too.
Ask for Public Liability cover, Client Money Protection if they hold your rental income, redress scheme membership (The Property Ombudsman or the Property Redress Scheme), who owns the listings, the full fee schedule including VAT and any maintenance markup, and the exit terms.
Leave your details and tell us what you need. We’re still looking for Cornish agencies to work with, so we may not have one for you yet; your confirmation email says straight away what happens next. We’ll tell you who before sharing anything, and agencies may pay us for introductions.
Need something other than guest communications? Our guides cover the full range of Cornwall holiday let management — full management, key holding, changeover cleaning, guest communications, letting-only.
Hands-off, end-to-end: marketing, bookings, guest comms, key holding, cleaning, maintenance, statements. Typical commission 15–25%.
15–25% commissionLocal key holder for changeovers, emergencies, contractor access. Retainer plus call-out pricing — ideal for self-managing owners.
From £30/moSame-day Saturday turnovers, linen change, hot-tub sanitising, deep cleans. Cornwall cleaners who know the holiday-let standard.
From £60/turnOutsource the 24/7 inbox. Booking confirmations, inquiry response, mid-stay problem triage, post-stay review chasing.
From £30/moProfessional photography, multi-channel OTA listings (Airbnb, Booking.com, Vrbo), pricing optimisation, calendar sync. You handle the rest.
5–10% or flat feeCornwall holiday-let prices vary by property size and service level. Figures below are typical 2026 starting points; ask any agency for an itemised proposal.
Marketing-only — photography, listings, pricing, calendar sync. You handle the rest.
End-to-end. Marketing, bookings, cleaning, key holding, guest comms, statements.
Monthly retainer + £30–£60 per call-out. For self-managing owners needing local cover.
Per turnover. 2-bed cottage £60–£90; 4-bed £130–£200. Linen typically extra.
Find your nearest town guide for local market information and typical fees.
Everything you need to know about guest communications in Cornwall.
Standard service: £30–£60/month per property. Premium 24/7 service with mid-stay problem-solving: £60–£120/month. Some providers add a 2–5% commission on direct bookings they generate. Setup fees £100–£250 to get OTA logins, FAQ scripting and response templates in place. For a typical owner-operator with 1–2 properties, expect annual cost £500–£1,500.
They'll have login access, but the account stays in your name. You retain ownership of the host profile, ratings, listing history and all financial flows. The service simply responds on your behalf using agreed templates and escalation rules. You can take back the inbox at any time. Always check the contract for what happens to the listing if you terminate.
Standard service usually targets under 1 hour during the day, under 4 hours overnight. Premium 24/7 service often promises sub-30-minutes 24/7. This matters for Airbnb's algorithm — listings with faster response times rank higher and book more. Most owners switching from self-managed to outsourced see noticeable booking uplift just from the speed improvement.
They coordinate, not fix. If a guest reports a broken boiler, the comms service triages, reassures the guest, and contacts your key holder / maintenance contact / cleaner to attend. They'll handle the messaging side of the resolution. The physical work is still done by the trades you have on call. Tight coordination requires the comms provider to have your contact list and authorisation thresholds.
No — full management includes pricing strategy, listing setup, photography, cleaning coordination, statements, and operates on commission (15–25%). Comms-only is just the inbox — you still set prices, run the listings, manage cleaners directly. It's a deliberate middle ground for owners who want to keep margin but offload mental load. Commission cost on a £25,000 property under full management is ~£4,000–£6,250; comms-only typically £500–£1,200/year.
The better comms services proactively chase reviews after each stay (typically a 2-day post-stay message), which improves both review count and Airbnb ranking. Negative reviews are flagged to you immediately; the service can draft a public response for your approval and escalate platform-level disputes for unfair reviews (factually wrong, identity-mistaken, retaliatory).